Maintenance
Our maintenance packages ensure your processing equipment consistently operates at optimal performance.
Remote Support
Hosokawa Micron provides professional remote support for every stage of your process. Via secure video connection, you can get in touch with our technical experts from any location to receive real‑time guidance for testing, commissioning or troubleshooting, without the need for on‑site visits.
Flexible, efficient and customisable to your requirements, our remote services see us collaborate with your team during testing, FAT, SAT and post‑commissioning phases to ensure stable and reliable system operation.
Remote Testing at Our Test Centre
You may choose to visit our test centre in‑person for product testing, or opt for remote testing instead. Remote testing kicks off with an online meeting to align testing requirements among all parties. You can watch the full test procedure in real‑time, raise questions at any moment, and view product prototypes via high‑definition video. For greater flexibility, we can record the entire test session and send you the complete video footage together with the test report.
Remote FAT (Factory Acceptance Test)
Should you be unable to attend in‑person, we also offer remote FAT services delivering equivalent quality and interactivity as on‑site support. Through real‑time video, you can inspect every component, raise questions and verify that all requirements are met, regardless of your location.
Remote Commissioning and Start‑up
Via secure VPN connection, our engineers guide your team through commissioning and start‑up procedures step‑by‑step. We also provide process control, performance testing and parameter optimisation services to achieve optimal operational results.
Remote Site Acceptance Test
We also offer comprehensive remote support services for your SAT projects. Our engineers collaborate with your team via VPN and video calls to carry out final inspections and tests. This ensures smooth project handover while eliminating unnecessary travel.
Remote After‑Sales Support
Many service tasks can be completed remotely via video. These tasks include:
Process optimisation
Routine maintenance (e.g. lubricant replacement)
Basic inspections and troubleshooting
Simple repairs
Identification of required spare parts
Support for preventive follow‑up visits
Remote support is available during business hours. Out‑of‑hours support can also be provided subject to your service‑level agreement.
Contact Us
Feel free to contact us for any inquiries.